Kis98 Privacy Policy – Player Personal Data Protection

Welcome to the kis98 Privacy Policy. This document is kis98's official statement of our commitment to protecting the personal data of every user on our platform. When you register, login, or use any part of the kis98 platform — whether through our website or mobile app — you agree to the terms set out in this Privacy Policy.

This Privacy Policy applies to all personal information collected by kis98 through various channels, including account registration, platform use, financial transactions, communications with our support team, and visits to our website. We encourage you to read this document carefully and contact us if you have any questions.

Kis98 collects your personal information only when necessary and only for legitimate purposes. The following are the categories of data we collect when you use our platform:

Every piece of data collected by kis98 is used for specific, legitimate, and reasonable purposes. We do not use your data for any other purpose without first obtaining your consent. The following are the primary purposes for which your personal data is used:

• To process account registration and verify your identity through the required KYC process.
• To process deposit and withdrawal transactions securely and in a timely manner.
• To provide access to all games and services available on the kis98 platform.
• To send important notifications related to your account, transactions and platform updates.
• To detect and prevent fraudulent activity, money laundering and account misuse.
• To fulfil legal and regulatory obligations related to the online betting industry.
• To enhance the user experience based on usage patterns and feedback received.
• To support responsible gaming programmes that protect player wellbeing.
• To send promotional information and special offers — only to members who have consented to receive marketing communications.

You may opt out of receiving marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.

Kis98 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with the following parties to enable the platform to function properly:

• Payment Providers: Required transaction details are shared with approved payment service providers to securely process your deposits and withdrawals.
• Game Providers: Basic game data is shared with game software providers to enable result verification and game fairness.
• Relevant Authorities: kis98 fully complies with any lawful requests for information from law enforcement authorities or regulatory bodies when required by law.
• Identity Verification Services: Trusted third-party KYC service providers are used to verify player identities in accordance with regulatory requirements.
• Fraud Prevention Services: Certain technical information is shared with security platforms to detect and prevent fraudulent activity.

Kis98 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our integrated security system encompasses multiple layers of protection working simultaneously to prevent unauthorised access.

• 256-bit SSL Encryption on all communications between your device and kis98's servers — data in transit cannot be read by any party attempting to intercept it.
• Two-Factor Authentication (2FA) available for all accounts to add an extra layer of security during login.
• 24/7 Monitoring by our security team, who are on constant watch to detect any suspicious activity in real time.
• Player Fund Segregation — your funds are held in an account completely separate from the company's operational funds.
• Regular Security Audits conducted by independent third parties to ensure our systems continuously meet the latest security standards.
• Internal Access Controls strict controls ensure that only authorised staff can access players' personal data.

The kis98 platform uses cookies and similar tracking technologies to enhance the user experience, ensure account security and understand how players interact with our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference Cookies: To save your settings and preferences such as your chosen language and favourite game display order.
• Analytics Cookies: Helps us understand platform usage patterns so we can make meaningful improvements.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the kis98 platform.

Kis98 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes set out in this Privacy Policy. Once those purposes have been met or your account is closed, data will be deleted or anonymised in accordance with established procedures.

• Active account data is retained for the duration of the active account period plus a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Financial transaction logs are retained for a minimum of 7 years from the transaction date for audit and regulatory compliance purposes.
• Customer support communication data is retained for 2 years for reference and service improvement purposes.
• Technical data and access logs are retained for 12 months for security and fraud detection purposes.
• Upon account termination, data that is no longer required will be deleted within 90 days, unless a legal obligation requires it to be retained for longer.

Under the Malaysian Personal Data Protection Act 2010, you have certain rights regarding your personal data held by kis98. We are committed to respecting and facilitating the exercise of these rights.

The kis98 platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that a minor's data has been collected without our knowledge, we will immediately take steps to delete that data and terminate the associated account. Parents or guardians who suspect their child has registered on the kis98 platform should contact us right away.

Kis98 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or technological developments. Any material changes will be communicated to you via in-platform notifications or email.

• The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy.
• Continued use of the kis98 platform following any amendments is considered acceptance of the updated privacy terms.
• Previous versions of the Privacy Policy may be requested from the kis98 support team for reference.
• If you do not agree with any amendments, you have the right to close your account before those amendments take effect.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist.

• Live Chat 24/7 is available directly through the kis98 platform for immediate inquiries.
• Data protection email: [email protected] (displayed as text only).
• All privacy complaints received will be acknowledged within 3 business days and resolved within 30 business days.

You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied with how kis98 has handled your privacy complaint. Contact details for the relevant department can be found on the official Malaysian government website.